Privacy Policy

1. Introduction

Liaison 360 is a platform operated by White Eudicots Private Limited ("we", "us", "our"), a company incorporated under the laws of India. This Privacy Policy explains how we collect, use, store, share, and protect personal data of all users including educational institutions, students, staff, vendors, consultants, and associated stakeholders who access or use the Liaison 360 platform at www.liaison360.com and its associated mobile applications.

This policy is issued in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, and governs the processing of all digital personal data collected through our platform. White Eudicots Private Limited acts as the Data Fiduciary as defined under the DPDP Act.

By using Liaison 360, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Data We Collect

We collect personal data that is necessary to provide platform services. This includes:

3. Consent

We process your personal data only with your free, specific, informed, unconditional, and unambiguous consent as required under the DPDP Act 2023. Consent is obtained at the point of registration and before any data collection beyond what is strictly necessary for platform access.

You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. To withdraw consent, contact us at info@liaison360.com.

4. Purpose of Data Processing

We use collected data only for the following purposes:

• Creating and managing user accounts and institutional profiles
• Processing admissions inquiries, scholarship applications, and student engagement
• Facilitating procurement, vendor matching, and supply coordination
• Supporting hiring, staffing, and recruitment workflows
• Providing consulting, legal support, and capital advisory services
• Delivering the Institutional Improvement Scan (IIS) and Performance Diagnostic Reports
• Generating dashboards, analytics, and institutional performance insights
• Communicating service updates, platform notifications, and support responses
• Complying with legal obligations and regulatory requirements

We do not use your data for purposes beyond those listed above without obtaining fresh consent.

5. Data Retention

We retain personal data only for as long as is necessary for the purpose for which it was collected or as required by applicable law. Specifically:

• Active user account data is retained for the duration of the account's active status
• Institutional records are retained for a minimum of 3 years after the last transaction or engagement
• Student data is retained for the period required for scholarship or admission processing, and up to 2 years thereafter unless extended retention is required by law
• Payment and transaction records are retained for 8 years as required under Indian financial regulations

Upon expiry of the retention period, data is securely deleted or anonymised. Users may request early deletion subject to legal retention obligations (see Section 7).

6. Data Sharing

We do not sell, rent, or trade your personal data to any third party for commercial purposes. Data may be shared only in the following circumstances:

• With verified vendors, consultants, legal professionals, or staffing partners on the platform — only the information necessary for service delivery
• With payment processors and banking partners for transaction processing
• With government authorities, regulatory bodies, or law enforcement when required by applicable law or court order
• With technology service providers (cloud hosting, analytics, security) who process data on our behalf under strict data processing agreements
• With any successor entity in the event of a merger, acquisition, or restructuring of White Eudicots Private Limited

All third parties with whom data is shared are contractually bound to protect it in accordance with applicable law.

7. Your Rights as a Data Principal

Under the DPDP Act 2023, you have the following rights regarding your personal data:

• Right to Access: You may request a summary of the personal data we hold about you and the purposes for which it is being processed
• Right to Correction: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations
• Right to Grievance Redressal: You may raise a complaint about the processing of your personal data
• Right to Nominate: You may nominate another person to exercise your data rights in the event of your death or incapacity

To exercise any of these rights, contact our Grievance Officer (see Section 12). We will respond to all requests within 30 days.

8. Cookies and Tracking Technologies

Liaison 360 uses cookies and similar tracking technologies to improve platform performance, remember user preferences, and analyse usage patterns. Cookies may be:

• Essential cookies: Required for the platform to function — cannot be disabled
• Analytics cookies: Used to understand how users interact with the platform — can be disabled
• Preference cookies: Used to remember your settings and preferences — can be disabled

When you first access the platform, you will be asked to consent to non-essential cookies. You may withdraw cookie consent at any time through your browser settings or the platform's cookie preference centre. Note that disabling cookies may affect certain platform features.

9. Children's Data

Liaison 360 processes data of users under the age of 18 (minors) only for purposes directly related to scholarship applications and admissions through the Swapn Setu programme. We do not engage in tracking, behavioural monitoring, or targeted advertising directed at minors.

Processing of a minor's data requires verifiable parental or guardian consent where required under applicable law. Institutions using the platform to manage student data are responsible for ensuring appropriate consent has been obtained from students and their parents or guardians.

10. Data Security

We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data storage, secure transmission protocols (HTTPS), access controls, and regular security audits.

In the event of a personal data breach that is likely to cause harm to data principals, we will notify the Data Protection Board of India and affected users promptly as required under the DPDP Act 2023.

11. Cross-Border Data Transfer

Liaison 360's primary data processing infrastructure is located in India. If any personal data is transferred to or processed in servers located outside India, such transfer will be carried out only in compliance with the applicable provisions of the DPDP Act 2023 and only to countries or entities that provide an adequate level of data protection.

12. Grievance Officer

For any privacy-related concerns, requests, or complaints, contact our designated Grievance Officer:

If your concern is not resolved satisfactorily, you may approach the Data Protection Board of India as established under the DPDP Act 2023.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our platform, services, or applicable law. When we make material changes, we will notify registered users via email or a prominent notice on the platform. The updated policy will be effective from the date of publication. Continued use of the platform after such notification constitutes acceptance of the updated policy.